At The Goldfire Group Shop, we are committed to ensuring your satisfaction with our business-related products. This policy outlines the conditions under which refunds and cancellations are handled.
1. Refund Policy
Refund Eligibility:
Refunds are subject to the criteria set by each individual supplier. As our products are sourced and fulfilled through various North American suppliers via our drop shipper, Syncee, refund availability and conditions may vary depending on the supplier. Please review the product page for specific refund conditions related to each item.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately with photos and a detailed description of the issue. We will review your case and, if approved, issue a refund or provide a replacement at no additional cost.
Refund Processing:
Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. The time frame for receiving your refund may vary depending on your payment provider.
2. Cancellation Policy
Order Cancellations:
Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellation requests may be subject to fees or denied based on the supplier’s policies.
Subscription Cancellations:
If you have subscribed to a recurring order, you can cancel your subscription at any time through your account settings. Please note that cancellations must be made before the next billing cycle to avoid charges for the upcoming shipment.
3. Supplier-Specific Policies
Since all our products are sourced and fulfilled through various North American suppliers via our drop shipper, Syncee, refund and cancellation policies may vary depending on the individual supplier. We strive to align our policies with those of our suppliers to ensure a consistent and fair experience.
Please refer to the specific product page for any supplier-specific refund or cancellation conditions.
4. Contact Us
If you have any questions or need assistance with a refund or cancellation, please contact our customer service team. We are here to help!
Thank you for choosing The Goldfire Group Shop for your business needs.
